d> Customer Service: Crazy Customers: charity
Showing posts with label charity. Show all posts
Showing posts with label charity. Show all posts

Saturday, June 9, 2012

Donations & AsshoLeS

This month my store is taking donations for ALS (the disease Stephen Hawking has) and Cystic Fibrosis research. A message pops up on the register when I'm checking them out. People tend to be rude when asked if they want to spend there money on other people. I'll say "Would you like to donate-" and I'm cut off with a "no" before I even finish the sentence. I understand if you don't want to donate but you could at least let me finish the sentence asshole. Is common courtesy too much to ask for these days? It's sad when I actually do ask, and I'm thanking people for letting me finish a sentence.

Last night a kid came through my line, and after his receipt printed he asked if we were doing any donations. I was shocked because no one ever wants to donate when I ask. By this point I'd stopped asking and just hit no when the message pops up. I told him about our stores current donations and he bought a piece of candy just so he could donate $3. I was moved by the small act of kindness and I told him how I had given up asking people because all I got was rude replies. He laughed and said "I was sent here to tell you not to give up" and left. I started asking again after he left and actually got a few donations. So lesson of the day: not every customer is a selfish asshole.

Friday, March 2, 2012

How 'bout some fries wih that shake?

Like many stores, ours sells little paper placards for different charities throughout the year. You pay either $1 or $5, and we give you a little paper card to write your name (or anything you want, for that matter) on. We then display all the cards for everyone to see. Remember this. This will come up again in a later post. Pretend you're surprised. Anyway, the charity we're raising money for this month has, appropriately enough, shamrock-shaped cards.

During my shift yesterday, I had a customer who looked a lot like Carl from ATHF. Here. For reference:



When I asked him to purchase a shamrock for charity, he replied, in a very thick and nauseating voice, "I'll buy shamrocks if you tape them on (he gestured to my boobs) and give me a shamrock shake. Heh heh." I kept a completely straight face, looked him in the eye and replied "Sorry, sir. I'm not McDonalds. That's the only shamrock shake you'll be getting. You can find them across the street."

After this, I immediately went to my supervisor and told him that "anytime a customer buys 2 $5 charity placards, we should have to give them a mandatory shamrock shake. And not the kind they serve across the street". I then gave a little demonstration and walked away, leaving him staring open-mouthed at what I just did. Then from behind me I hear "Oh my god. Yes. Please do it."