d> Customer Service: Crazy Customers: rude
Showing posts with label rude. Show all posts
Showing posts with label rude. Show all posts

Friday, September 14, 2012

"Hurteded" Feelings

I was outside on my cigarette break chatting with one of my supervisors when this lady comes up to us, points at me and says "I could have got you in trouble" I don't recognize her and have no idea what she's talking about. My supervisor and I just looked at each other confused. The lady continued, "I was in here a few months ago and the phone was ringing and you answered it instead of checking me out first. It 'hurteded' my feelings. I wanted to call the store owner but I didn't" she kept repeating herself saying I had really 'hurteded' her feelings"

Ok...

#1
when the phone is ringing and I'm the only one ringing people out its hard to do two things at once. I'm only one person, I can't help everyone at the same time.

#2
I don't know who's calling, it could have been my boss or a customer. If its a customer and I don't answer they could get pissed off and complain. So either way it seems someone is going to get pissed off because I didn't help them fast enough.

#3
I told her I didn't remember the incident (unless you're doing flaming cartwheels I'm not going to remember one customer I checked out months ago) so I asked if I said something like "I'm sorry for the wait thank you for your patience" she said that I did. Ok so I did apologize, what else do you want from me?

I apologized to the lady again, she hugged me asked if I had an extra cigarette and left. She goes from being mad at me to hugging me. My supervisor and I
were left standing there just wondering wtf had just happened.

Tuesday, September 11, 2012

Asshole

This guy that comes in regularly got mad at me.
Without my glasses I have horrible eyesight. Before I even continue, I can see things if they're in front of me, it's distance I have trouble with. just to give an example of how bad my eyesight is, there was one time I was loitering outside a Cumberland Farms with my sister when this lady pulled up. She was going inside and I saw what I honestly thought was a puppy in the front seat. As she was walking by I said "oh your puppy is cute" she said "thats not a puppy thats my son" X_x oops. My sister shook her head and walked away...

So this guy comes in and I only saw him from behind. Whenever a customer walks in I go up to them and ask if they need help finding anything. I went up to this guy and asked if he needed help with anything and I recognized him once I got closer. I was just trying to be polite and he answers me with this pissy "no"
As I'm checking him out he says with the same pissy attitude "I'm in here almost every night, why would you ask me if I needed help?"

Well pardon fuckin me for doing my job. I apologized to him and said I didn't recognize him without my glasses on. All he said was "oh". I just apologize for trying to being polite, dude you can't apologize for being a douche?

There seems to be a lot more assholes in my job lately. What is this "everyone be a prick to your cashier week"?

Saturday, June 9, 2012

Donations & AsshoLeS

This month my store is taking donations for ALS (the disease Stephen Hawking has) and Cystic Fibrosis research. A message pops up on the register when I'm checking them out. People tend to be rude when asked if they want to spend there money on other people. I'll say "Would you like to donate-" and I'm cut off with a "no" before I even finish the sentence. I understand if you don't want to donate but you could at least let me finish the sentence asshole. Is common courtesy too much to ask for these days? It's sad when I actually do ask, and I'm thanking people for letting me finish a sentence.

Last night a kid came through my line, and after his receipt printed he asked if we were doing any donations. I was shocked because no one ever wants to donate when I ask. By this point I'd stopped asking and just hit no when the message pops up. I told him about our stores current donations and he bought a piece of candy just so he could donate $3. I was moved by the small act of kindness and I told him how I had given up asking people because all I got was rude replies. He laughed and said "I was sent here to tell you not to give up" and left. I started asking again after he left and actually got a few donations. So lesson of the day: not every customer is a selfish asshole.

Saturday, February 18, 2012

5 things NOT to do at the store

#1 Do NOT talk on your phone when you're checking out. I'm standing here waiting for you to pay, I'm busy, I have shit to do. Don't just stand there ignoring the cashier while you bull shit on the phone. It's rude assholes.

#2 DO NOT try and hit on the young attractive cashier if you're old and creepy. You're just embarrassing yourself and we're not interested.

#3 DO NOT throw away full open containers of beer, dunkin donuts, etx in our garbage cans outside its fucking disgusting when you have to change the over flowing garbage can and it's leaking beer and coffee everywhere. Just dump it out first or something.

#4 If you're at the grocery store and you decide at the last moment you don't want something or can't afford it, just give it to the cashier. Don't shove bacon, ice cream and other frozen foods in our magazine racks and then bitch that it's expensive. It's your fault for damaging our products. We lose money on that stuff and then you have to pay more.
Also you people aren't slick when you're shoving some unwanted item in the back of whatever.

#5 Especially during 3rd shift, contrary to popular belief we have a lot of stuff to get done, why do you think (most) stores look nice and well stocked when you come in in the morning.
DO NOT waste our time because you can't make up your mind what candy bar you want. Come to us when you make up your damn mind.
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Sorry this post is kinda pissy but god people is this stuff too much to ask for?

Monday, February 13, 2012

Buy One Get One Free

The night of the super bowl, after it's ended 2 men come in around 3 am. We had a special Super Bowl sale where you bought a bag of Doritos and got a second bag free. We also had Tostitos dip next to the display. However a sign clearly stateted it was buy some chips and get the second bag free.

The man comes up to me and the conversation went something like this:

Customer: So what's this sale? I buy something and I get something free?
Me: Yeah, you buy a bag of chips and you get the second for free.
Customer: So I buy a bag of chips and get some dip for free?
Me: No sir, you buy a bag of chips and you get the second one for free.
Customer: So I don't get any dip?
Me: If you want to buy it seperatly then sure.
Customer: But it's not part of the sale?
Me: No.
Customer: So why's the dip here?
Me: Because people like chips and dip? The store assumes you'll just buy it since you're buying chips anyway.
Customer: But I don't get the dip for free?
Me: No.
Customer: So what do I get for free if I don't get the dip
Me (ready to bang my head against the wall): You buy 1 bag of Doritos. You get a second bag of Doritos for free.
Customer: You know I'm just trying to understand the sale and now you're giving me a hard time..

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I don't know how else I can explain you buy a bag of chips and get a second for free. X_x
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Finally the man buys one bag of chips and decides to start hitting on me. He's chewing with his mouth open, now spitting Dorito's all over my counter and floor. I know every woman finds that so attractive...

To top it all off this man thinks he's in a different town which is about 20 miles away.

Customer: By the way isn't this Waterbury?
Me: No sir this is Mentaltown.
Customer: Nahhhhh you's fuckin with me right? This is Waterbury
Me: No this is Mentaltown
Customer: Nah you're lying.
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Ok sir, just to entertain myself I'm 'lying' about what town you're in.
Ever heard of a GPS dumbass?
Sadly that's not the only time someone's came in thinking this was a totally different town. X_x