So this lady comes through my line with a ton of stuff, so I already knew it was going to take a while. This lady ended up wasting way more of my time than I expected...
First she doesn't understand how a water bottle works. Really...? You put water in it and then you drink it. The little ice pack goes in the freezer, you put it in the pouch and it keeps your drink cold. What is so hard to understand about that? "well how long do you put it in the freezer for?" I don't know, until it's frozen? What do you want me to say? You have to leave it in for 3 hours 42 minutes and 36 seconds? I can't give you a fucking time frame lady just leave it in until it's cold.
I don't know, I'm just a cashier water bottles are way too high tech for me...
We have a sale buy 2 perfumes get 2 free. This lady gets like 20 and wants me to make sure all the caps are on tight. They're already on tight, it's not going to come undone.
In total this lady bought over $200 of stuff, $8 was food so she spends 10 minutes searching for her food stamps card ...
Finally she pays for the food and pulls out a stack of $20s. I thought we were done but no, she had to inspect each one to make sure they weren't stuck together, but double checking isn't good enough,the fact I would have gave her back anything extra she gave me wasn't good enough either. She had to inspect each $20, 5 times each....
I'm standing there calmly, smiling. In my mind I'm screaming " give me the fucking money and get out already!!!"
Finally she pays and leaves. As I sigh in relief the next customer comes with even more stuff. All I could hear was Darth Vader from episode III yelling no!
That lady actually turned out to be pretty cool though. She commented how she was shocked how patient I was with the lady before her. I'm still shocked too.
Showing posts with label cashier. Show all posts
Showing posts with label cashier. Show all posts
Monday, June 11, 2012
Saturday, June 9, 2012
Donations & AsshoLeS
This month my store is taking donations for ALS (the disease Stephen Hawking has) and Cystic Fibrosis research. A message pops up on the register when I'm checking them out. People tend to be rude when asked if they want to spend there money on other people. I'll say "Would you like to donate-" and I'm cut off with a "no" before I even finish the sentence. I understand if you don't want to donate but you could at least let me finish the sentence asshole. Is common courtesy too much to ask for these days? It's sad when I actually do ask, and I'm thanking people for letting me finish a sentence.
Last night a kid came through my line, and after his receipt printed he asked if we were doing any donations. I was shocked because no one ever wants to donate when I ask. By this point I'd stopped asking and just hit no when the message pops up. I told him about our stores current donations and he bought a piece of candy just so he could donate $3. I was moved by the small act of kindness and I told him how I had given up asking people because all I got was rude replies. He laughed and said "I was sent here to tell you not to give up" and left. I started asking again after he left and actually got a few donations. So lesson of the day: not every customer is a selfish asshole.
Last night a kid came through my line, and after his receipt printed he asked if we were doing any donations. I was shocked because no one ever wants to donate when I ask. By this point I'd stopped asking and just hit no when the message pops up. I told him about our stores current donations and he bought a piece of candy just so he could donate $3. I was moved by the small act of kindness and I told him how I had given up asking people because all I got was rude replies. He laughed and said "I was sent here to tell you not to give up" and left. I started asking again after he left and actually got a few donations. So lesson of the day: not every customer is a selfish asshole.
Friday, April 6, 2012
The look
When ringing someone out, sometimes they get what I've dubbed 'The look'. They're checking the prices as you ring everything up as if you're intentionally trying to over charge them. They're head tilts to the side, mouth agape staring intently as if somethings wrong.Whenever I see 'The Look' I don't even bother waiting for them to say "Why isn't _____ ringing up at ____?" I just ask whats wrong. They're always confused, "How did you know I was going to say that?'
Next time you're at the store take a look around, I guarantee there's an old person somewhere with this look on their face.
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| You people look retarded |
Monday, February 27, 2012
Fried chicken for seizures
A guy at one of my jobs had a seizure the other day. At first I had no idea what was happening, my supervisor just said "go outside and wait for the ambulance to arrive" when I asked what happened he told me to just go outside and do what I was told.
I went outside and a manager sent me back in as the ambulance was arriving.
I had to help a customer find an item near the aisle where the guy had the seizure so after I helped them I was curious and walked down to see what happened.
My store manager had brought a chair over to the guy and was talking to him. He told me to go get the man fried chicken. I just said "yes sir" and did as I was told.
But I was thinking, out of all the things in this store that could possibly help this man, fried chicken?
The guy was fine in the end.
I went outside and a manager sent me back in as the ambulance was arriving.
I had to help a customer find an item near the aisle where the guy had the seizure so after I helped them I was curious and walked down to see what happened.
My store manager had brought a chair over to the guy and was talking to him. He told me to go get the man fried chicken. I just said "yes sir" and did as I was told.
But I was thinking, out of all the things in this store that could possibly help this man, fried chicken?
Saturday, February 18, 2012
5 things NOT to do at the store
#1 Do NOT talk on your phone when you're checking out. I'm standing here waiting for you to pay, I'm busy, I have shit to do. Don't just stand there ignoring the cashier while you bull shit on the phone. It's rude assholes.
#2 DO NOT try and hit on the young attractive cashier if you're old and creepy. You're just embarrassing yourself and we're not interested.
#3 DO NOT throw away full open containers of beer, dunkin donuts, etx in our garbage cans outside its fucking disgusting when you have to change the over flowing garbage can and it's leaking beer and coffee everywhere. Just dump it out first or something.
#4 If you're at the grocery store and you decide at the last moment you don't want something or can't afford it, just give it to the cashier. Don't shove bacon, ice cream and other frozen foods in our magazine racks and then bitch that it's expensive. It's your fault for damaging our products. We lose money on that stuff and then you have to pay more.
Also you people aren't slick when you're shoving some unwanted item in the back of whatever.
#5 Especially during 3rd shift, contrary to popular belief we have a lot of stuff to get done, why do you think (most) stores look nice and well stocked when you come in in the morning.
DO NOT waste our time because you can't make up your mind what candy bar you want. Come to us when you make up your damn mind.
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Sorry this post is kinda pissy but god people is this stuff too much to ask for?
#2 DO NOT try and hit on the young attractive cashier if you're old and creepy. You're just embarrassing yourself and we're not interested.
#3 DO NOT throw away full open containers of beer, dunkin donuts, etx in our garbage cans outside its fucking disgusting when you have to change the over flowing garbage can and it's leaking beer and coffee everywhere. Just dump it out first or something.
#4 If you're at the grocery store and you decide at the last moment you don't want something or can't afford it, just give it to the cashier. Don't shove bacon, ice cream and other frozen foods in our magazine racks and then bitch that it's expensive. It's your fault for damaging our products. We lose money on that stuff and then you have to pay more.
Also you people aren't slick when you're shoving some unwanted item in the back of whatever.
#5 Especially during 3rd shift, contrary to popular belief we have a lot of stuff to get done, why do you think (most) stores look nice and well stocked when you come in in the morning.
DO NOT waste our time because you can't make up your mind what candy bar you want. Come to us when you make up your damn mind.
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Sorry this post is kinda pissy but god people is this stuff too much to ask for?
"your ass looks fine to me"
An old fat man that reminds me of Danny Devito with what sounds like a russian accent comes into the store. He delivers the newspapers in the morning and came in early to buy cigarettes before his paper route. He says "I see you in here all the time, you seem like a hard worker" I said "yeah I've been working my ass off lately" he looks behind me like he's looking at the cigarettes and says "you're ass looks fine to me" Dude you're old enough to be my grandfather, get the fuck out of here.
Tuesday, February 14, 2012
Personal chats with Satan
A dirty looking man comes through my line carrying a large bag that probably carrys all his possessions. He's been in line for a while and keeps staring at the floor muttering to himself. He hands me a bunch of bottle reciepts and asks if I've been 'saved'. I told him I was atheist, he asks "so you worship the devil?", I told him no I don't worship anything, I don't believe in religion. He starts rambling about how the world is full of sinners and how we are all going to Hell. I will say I agree that the world sucks.
Suddenly he stops and looks down, muttering to himself. He says in all seriousness "I talked to Satan." "Oh really?" I replied. He said "Yeah, he told me you're going to Hell"
Right...
So I go to my supervisor a little freaked out and tell her what happened. Her response "Where's your name tag?"
Suddenly he stops and looks down, muttering to himself. He says in all seriousness "I talked to Satan." "Oh really?" I replied. He said "Yeah, he told me you're going to Hell"
Right...
So I go to my supervisor a little freaked out and tell her what happened. Her response "Where's your name tag?"
Monday, February 13, 2012
Buy One Get One Free
The man comes up to me and the conversation went something like this:
Customer: So what's this sale? I buy something and I get something free?
Me: Yeah, you buy a bag of chips and you get the second for free.
Customer: So I buy a bag of chips and get some dip for free?
Me: No sir, you buy a bag of chips and you get the second one for free.
Customer: So I don't get any dip?
Me: If you want to buy it seperatly then sure.
Customer: But it's not part of the sale?
Me: No.
Customer: So why's the dip here?
Me: Because people like chips and dip? The store assumes you'll just buy it since you're buying chips anyway.
Customer: But I don't get the dip for free?
Me: No.
Customer: So what do I get for free if I don't get the dip
Me (ready to bang my head against the wall): You buy 1 bag of Doritos. You get a second bag of Doritos for free.
Customer: You know I'm just trying to understand the sale and now you're giving me a hard time..
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I don't know how else I can explain you buy a bag of chips and get a second for free. X_x
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Finally the man buys one bag of chips and decides to start hitting on me. He's chewing with his mouth open, now spitting Dorito's all over my counter and floor. I know every woman finds that so attractive...
To top it all off this man thinks he's in a different town which is about 20 miles away.
Customer: By the way isn't this Waterbury?
Me: No sir this is Mentaltown.
Customer: Nahhhhh you's fuckin with me right? This is Waterbury
Me: No this is Mentaltown
Customer: Nah you're lying.
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Ok sir, just to entertain myself I'm 'lying' about what town you're in.
Ever heard of a GPS dumbass?
Sadly that's not the only time someone's came in thinking this was a totally different town. X_x
1 dozen clams = ?
I was talking to a co-worker in the Seafood department. He told me a customer asked him how many clams come in a dozen. What's even sadder is he said thats a common question.
Why is it called common sense when it isn't that common?
Why is it called common sense when it isn't that common?
First Post
Hello world! My name is MJ. I work 2 customer service jobs, as a cashier at a grocery store and a 24/7 pharmacy. I live in a town us locals call Mentaltown. My first job is just daytime cashiering in a grocery store, my second job is 3rd shift as a cashier at a 24/7 pharmacy, less than a mile away from a mental institution called CVH.
In my line of work I see alot of crazy things, enough to where I think I could write a book just about the more bizarre side of customer service. That's why I decided to start this blog, to share my stories of past and current crazy customer stories. I hope you find these people as entertaining as I do.
Enjoy
In my line of work I see alot of crazy things, enough to where I think I could write a book just about the more bizarre side of customer service. That's why I decided to start this blog, to share my stories of past and current crazy customer stories. I hope you find these people as entertaining as I do.
Enjoy
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