So a few days ago I talked about a customer that I guess I had "Hurteded" her feelings. This had to have been at least 3 months ago. She's waited til now though to make an issue out of it andI know I've checked her out since then without her complaining. When I put someone's card in it shows their last name. One time when I saw her's I asked if she was related to a girl I used to work at the grocery store with. Turns out she's a friend of mines mom.
If you didn't read the first post, I don't remember this incident but I guess what happened was the store phone was ringing and I answered it before checking her out. She kept repeating that I "Hurteded" her feelings. I asked if I apologized during the incident she said yes. When I apologized to her again a few nights ago she hugged me and I thought that was the end of it.
Tonight this bitch was in here again complaining to another one of my co-workers about the same incident and how she wanted to call corporate about it. I was standing in the next aisle so I heard everything she said. It was all I could do not to go over there and say something.
One question I can't get out of my head is, What the fuck is it you want from me lady?! I have apologized multiple times now! So what, you're not going to rest until you've complained to everyone I work with? I answered the phone, big fucking deal, I know that just makes me such a horrible person but Its a part of my job. What is it I have to do to make her happy?
As I write this I'm thinking of 2 things. I realize I can not argue with someone who's unreasonable. There are some people that it doesn't matter what you do, they're just not going to be happy. I guess this lady is just one of those people.
The second thing, I'm getting worked up and pissed off over something stupid, which means I'm no better than that lady. I suppose what bothers me so much is that I've apologized to her so many times now and she won't let it go. I guess if I can't let it go either I'm no better than her. So I guess all I can do is take my own advice and get the fuck over it. I've been in customer service long enough to know, while I may be pissed off now there's no sense in getting worked up over something I can't change.
So I want to know what you think! Did I do something wrong or is this lady just a crazy customer? Leave me a comment below telling me what you think!
My name is MJ Stoner and I work in customer service. I see a lot of ridiculous stuff in my line of work, and some of it is just too good not to share. So check out the blog and read the craziest customer service stories on the web!
Showing posts with label common sense. Show all posts
Showing posts with label common sense. Show all posts
Sunday, September 16, 2012
"Hurteded" Feelings Part 2
Friday, August 31, 2012
Excuse me officer can you help me...? I need a pack of Newports
I don't know what this lady was on... But I want it lol. She comes in and buys some candy with food stamps, and then she wanted to buy a pack of Newport's. Those are our most popular cigarettes so it's one of the few items I actually know the price of off hand. They're $8.28 with tax but the lady only had $5 so then she wanted to return the candy to afford them. When I told her that wouldn't work she asked why... I don't know ma'am because you can't buy cigarettes with food stamps? So she hangs around for a bit, talking to me (I have no idea what she's talking about, I'm just agreeing with everything she says) and asking people if they can spare $3.
What was hilarious though was when a cop came through my line. She says "excuse me officer can you help me?" I thought maybe she was going to ask for a ride home since she was fucked up and mentioned she lived a bit of a (walking) distance away. Instead she says "can you help me officer...? I need $3 for a pack of smokes" lmao! It was so hard for me, and I think the cop too to not laugh at her. I'm also shocked the cop didn't do a sobriety test.
It was getting to the point where I was considering calling the manager to kick her out when she finally left. That lady was enough crazy for one night...
What was hilarious though was when a cop came through my line. She says "excuse me officer can you help me?" I thought maybe she was going to ask for a ride home since she was fucked up and mentioned she lived a bit of a (walking) distance away. Instead she says "can you help me officer...? I need $3 for a pack of smokes" lmao! It was so hard for me, and I think the cop too to not laugh at her. I'm also shocked the cop didn't do a sobriety test.
It was getting to the point where I was considering calling the manager to kick her out when she finally left. That lady was enough crazy for one night...
Labels:
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Friday, March 23, 2012
Next register please
So this just baffles me. In my store there are 4 registers. At night we only use 1. I'll be standing at one and the other 3 out of the 4 have this sign. Why is it everyone chooses the register that says "next register please"?Then they wonder why I wont come help them.
Read the sign dumbass.
Read the sign dumbass.
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Thursday, February 16, 2012
"you can take those bananas and shove them up your ass"
I was just bagging when I notice 2 customers arguing in the express lane. I go to the register and there's 2 men.
The first is a young guy with glasses, he hadn't noticed the 12 items or less sign which 90% of you people don't notice but most of the time we won't make a big deal about it. He had I don't know maybe 30 or so items.
The second man is an older guy in his late 50's early 60's. He actually saw the sign and was angry with the guy in front of him and was making unnecessary comments like " the sign says 12 items or less don't your glasses work?" and "you can take those bananas and shove them up your ass"
Meanwhile my coworker on register is trying his hardest to just keep his mouth shut and not to laugh at the immaturity of the older gentleman.
I applaud the younger guy for not giving in and commenting back.
I decide to step in and say "ok sir let's just calm down" he replies "no you need to not tell me to calm down, you're not the one who had to wait in line. I didn't say it but I'm thinking to myself "gee sit you're right. I've never had to wait in a line before."
I can understand if he'd been waiting a while but I saw him get in line, he'd only been waiting 5 minutes.
No one likes to wait in a line but you just have to be patient and wait your fucking turn. This guy was acting like a child.
He was very upset so I asked "would you like to speak with my supervisor?" he says "not if it's the fat useless one" so now I'm trying not to laugh and say "I'm not sure which one you're referring to but if that's how you feel I'll go get the store manager.
I go to ask my supervisor to get the store manager and don't even have to explain the situation the man had been loud enough for her to hear 20 feet away and agrees the man is being ridiculous.
My store manager comes over and before he has a chance to say anything the customer says "oh god this guy? Never mind I'm leaving"
I didn't say it but I'm thinking ok that's cool if you're going to be a douche don't come back either.
Instead of telling that guy to shove his bananas up his ass, why don't you get your head out of your ass first sir.
The first is a young guy with glasses, he hadn't noticed the 12 items or less sign which 90% of you people don't notice but most of the time we won't make a big deal about it. He had I don't know maybe 30 or so items.
The second man is an older guy in his late 50's early 60's. He actually saw the sign and was angry with the guy in front of him and was making unnecessary comments like " the sign says 12 items or less don't your glasses work?" and "you can take those bananas and shove them up your ass"
Meanwhile my coworker on register is trying his hardest to just keep his mouth shut and not to laugh at the immaturity of the older gentleman.
I applaud the younger guy for not giving in and commenting back.
I decide to step in and say "ok sir let's just calm down" he replies "no you need to not tell me to calm down, you're not the one who had to wait in line. I didn't say it but I'm thinking to myself "gee sit you're right. I've never had to wait in a line before."
I can understand if he'd been waiting a while but I saw him get in line, he'd only been waiting 5 minutes.
No one likes to wait in a line but you just have to be patient and wait your fucking turn. This guy was acting like a child.
He was very upset so I asked "would you like to speak with my supervisor?" he says "not if it's the fat useless one" so now I'm trying not to laugh and say "I'm not sure which one you're referring to but if that's how you feel I'll go get the store manager.
I go to ask my supervisor to get the store manager and don't even have to explain the situation the man had been loud enough for her to hear 20 feet away and agrees the man is being ridiculous.
My store manager comes over and before he has a chance to say anything the customer says "oh god this guy? Never mind I'm leaving"
I didn't say it but I'm thinking ok that's cool if you're going to be a douche don't come back either.
Instead of telling that guy to shove his bananas up his ass, why don't you get your head out of your ass first sir.
Labels:
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Monday, February 13, 2012
1 dozen clams = ?
I was talking to a co-worker in the Seafood department. He told me a customer asked him how many clams come in a dozen. What's even sadder is he said thats a common question.
Why is it called common sense when it isn't that common?
Why is it called common sense when it isn't that common?
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